Privacy Policy

At Golden Elm Woodcraft, I value the trust you place in me when you share your personal information. As a sole trader, I am committed to handling your data with the same care and integrity I put into my woodwork and forged tools.
1. The Information I Collect

I collect information that helps me provide you with a high-quality, personal service. This includes:

  • Order Information: Your name, shipping address, and email address when you purchase an item or book a class.

  • Enquiries: Any details you share via my contact form so I can respond to your questions.

  • Usage Data: I use Google Analytics to understand how visitors use my site (e.g., which pages are popular). This data is typically anonymous and helps me improve the website experience.

  • Marketing Data: If you opt-in to a newsletter, I will collect your email address for that specific purpose.

2. How I Use Your Information

I use your data only for the following:

  • To fulfill and ship your orders via Australia Post.

  • To manage class bookings and send you reminders.

  • To maintain my business records (I keep a secure spreadsheet of sales for tax and accounting purposes).

  • To respond to your messages and provide customer support.

3. Third-Party Services

I use trusted services to ensure your data is handled securely:

  • Stripe: Processes all payments. I never see or store your credit card details; Stripe handles this through their secure, encrypted platform.

  • Google Analytics: Helps me analyse website traffic.

  • Mailchimp: May be used in the future to send you updates if you have given me permission to do so.

  • Technical support: I provide access to my website to professional contractors (such as a web developer and hosting provider) for the sole purpose of site maintenance, security updates, or troubleshooting. They are required to handle your information with the same level of confidentiality that I do.
4. Cookies & Tracking Pixels

My website uses “cookies” to keep track of your shopping cart and provide a smooth checkout process.

  • I may use tracking pixels (such as from Meta/Facebook) to help me analyse website traffic from my social media accounts.

  • You can choose to block cookies through your browser settings, though it might make some parts of the shop harder to use.

5. International Sales & GDPR

I ship my work worldwide. If you are located in the United Kingdom or the European Union, I comply with the General Data Protection Regulation (GDPR). This means I only process your data to fulfill a contract (your order) or where I have a legitimate business interest that does not override your rights. You have the right to access, “be forgotten,” or port your data at any time.

6. Data Security

Because I run a small workshop, I am the only person who handles your data. I take reasonable steps to ensure that my computer, website, and any locally-stored copies of your information are secure and protected against unauthorised access.

7. Your Rights

You have the right to:

  • Ask for a copy of the information I hold about you.

  • Request that I correct or delete your personal details.

  • Withdraw your consent for marketing at any time.

8. How to Contact Me

If you have any questions or would like to exercise your privacy rights, please contact me directly at: info@goldenelmwoodcraft.com.au